Shipping and credits
How are the goods shipped?
We will send your jewellery on a "next day delivery" service with UPS.
Do I pay for carriage?
A fixed amount of £10 + VAT is charged for carriage. For orders greater than £200 excluding VAT this charge is waived.
How long will my order take to arrive at my door?
On average, it will be 2-3 days between placing an order and receiving the goods. However, we do aim to dispatch orders as quickly as possible and delivery time can be as little as 24 hours.
Can I receive a credit /refund for broken or damaged items?
Broken or damaged items should be returned to us and we will send replacements. Please note: Items will only be replaced if damaged or sent in error.
Refunds apply only up to 2 months from purchase of goods.
What do I do if the wrong items are sent?
These can be returned to us at New Farm, 17 Main Street, Edmonthorpe, Leicestershire LE14 2JU.